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Welcome Newstar! Contact Us: customer@nstnetwork.com

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Customer Service

Contact Information
If you have any questions,please contact with us,we will try our best for you.
Email/MSN: customer@nstnetwork.com
Shipping & Delivery
We can ship to worldwide.
We choose the best and the most convenience carrier for each delivery.
We can ship via UPS,DHL,TNT,FedEx...
Delivery charges vary depending on the total weight, size, zone and number of packages being sent.you can contact us for details.
If your shipping address belongs to remote area from us, please pay more $20.00.
Package usually ships within 24-48 hours of payment being received.
If you need ship insurance, please contact us.
Payment
We can accept PayPal and Bank Wire Transfer payment methods, please contact us for details.
Warranty
We offer 1 years warranty.
If the item(s) is defective, simply send it back for replacement.
If you have any problem with this item, please contact us.
Return Policy
Our goal is to ensure you are completely satisfied with your purchase. All returns must be made within 14 days of original date of purchase. The customer is responsible for return shipping and will be charged a 20% restocking fee. All returned or exchanged items must be in same condition. Please inspect your purchase carefully.

Claims for damaged / missing items must be received within 7 days of receipt of merchandise. We will replace the defective item right away or will give full refund.
How do I return an item?
To return an item you must contact Customer Service for prior approval and obtain an RMA number.
All returned or exchanged items must be in same condition.
For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.
No returns will be accepted without an RMA #. email customer@nstnetwork.com.
Refunds on returned items will be credited to the same payment method that the purchase was made.
Ordering
When you have ordered,you can get a order email,and you can check it from your account.
Viewing Orders
You can view your orders from your account.
Updating Account Information
You can update your account information from your account. or you can email to us to update your account information.
 

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